Refund policy
Return & Refund Policy
We offer a 30-day return policy, meaning you have 30 calendar days after receiving your order to request a return.
Eligibility for Returns
To qualify for a return, your item must meet all of the following conditions:
- Be in the same condition in which it was received.
- Be unused and unworn.
- Be free from stains, odors, damage, scratches, pet hair, or signs of use.
- Include all original packaging, inserts, accessories, manuals, and promotional items.
- Have all original tags attached.
- Include proof of purchase or order confirmation.
Returns that do not meet these requirements may be rejected or may qualify only for a partial refund, where permitted by applicable law.
Return Authorization Required
All returns require prior authorization.
To request a return, please email:
Your request must include:
- Full name
- Order number
- Reason for the return
- Photos of the product
- Photos of the original packaging
- Photos showing the current condition of the item
We may request additional information if necessary to evaluate your return.
Returns sent without prior authorization may be refused.
Return Shipping
Unless the item is defective, damaged upon arrival, or we shipped the wrong item:
- Customers are responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- We strongly recommend using a trackable shipping service, as we are not responsible for returns lost or damaged in transit.
Inspection Process
Every returned item is inspected upon arrival.
We reserve the right to deny any return if the product:
- Shows signs of use.
- Is incomplete.
- Is returned without original packaging or accessories.
- Has been modified or damaged after delivery.
- Does not comply with this Return Policy.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Gift cards.
- Final sale or clearance items (where permitted by law).
- Personal care products that have been opened or used.
- Products damaged through misuse, improper handling, accidents, or unauthorized modifications.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Please include clear photographs showing:
- The product.
- The shipping box.
- The shipping label.
- The damage or defect.
Failure to report shipping damage promptly may affect our ability to process your claim.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If your tracking indicates that your package has been delivered but you cannot locate it, we recommend:
- Checking around your property.
- Asking household members or neighbors.
- Contacting the shipping carrier directly.
While we will make reasonable efforts to assist, we cannot guarantee refunds or replacements for packages marked as delivered.
Exchanges
We do not process direct exchanges.
If you would like a different item, please submit a return request (if eligible) and place a new order separately.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After this period, orders may already be in processing or fulfillment and cannot be modified or canceled.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your financial institution.
Original shipping fees are not refundable.
Incorrect Return Address
Customers must use the return address provided in the return authorization email.
Packages sent to any other address may not be recoverable and may not qualify for a refund.
Refused Deliveries
Orders refused at delivery or returned due to an incorrect address provided by the customer may be subject to return shipping charges, handling fees, and any carrier charges incurred before a refund is issued, where permitted by applicable law.
Contact
For all return requests or questions, please contact: