Shipping policy
Shipping Policy
Thank you for shopping with us. Please review our shipping policy below for information regarding order processing, shipping times, and deliveries.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, packed, or shipped on weekends or public holidays.
During periods of high order volume, promotional events, or holidays, processing times may be slightly extended. If this occurs, we will do our best to keep you informed.
Shipping Time
Once your order has been shipped, the estimated delivery time is 4–8 business days.
Please note that shipping times are estimates and begin after the order has been dispatched, not from the date the order is placed.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Please allow 24–72 business hours for the tracking information to become active and update within the carrier's system.
Shipping Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Carrier delays
- Customs inspections (when applicable)
- High shipping volumes during holidays or promotional periods
- Other unforeseen logistical issues or force majeure events
Such delays do not automatically qualify an order for cancellation or a shipping refund.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect address or an unsuccessful delivery attempt, the customer will be responsible for any applicable reshipping fees.
Delivered Packages
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.
If you cannot locate your package after it has been marked as delivered, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors.
- Contacting the shipping carrier directly.
While we are happy to assist whenever possible, we cannot guarantee refunds or replacements for packages marked as delivered by the carrier.
Order Changes & Cancellations
Orders may be canceled within 24 hours of purchase.
Once an order has entered processing, we cannot guarantee changes, address modifications, or cancellations.
Contact Us
If you have any questions regarding your shipment or need assistance with your order, please contact us at:
Our support team will be happy to assist you as quickly as possible.